FAQ
How does ordering work?
Ordering with us is designed to be simple and stress-free. Simply choose your preferred arrangement, select your size and colour palette, and leave the rest to us.
All of our flowers are created in our signature style using the freshest seasonal blooms available. We work predominantly on a florist's choice basis, allowing us to create beautiful arrangements with the very best flowers of the week.
Please note that due to seasonality and flower availability, your bouquet may vary from the images shown. Our photographs are intended to represent the overall style, colour palette and feel of each arrangement rather than an exact replica. This means every bouquet is unique and thoughtfully created especially for you.
For wedding and special event flowers, you'll receive a short questionnaire after placing your order where you can share inspiration images and additional details.
When do you deliver?
We currently deliver once a week on Fridays.
Our order cut-off is midnight every Sunday. Orders placed before the cut-off will be delivered that coming Friday.
If you miss the cut-off, don't worry! Your order will automatically be scheduled for delivery the following Friday.
Need something sooner? Please send us an email with URGENT in the subject line along with all the relevant details, and we'll always do our very best to accommodate your request.
As a small independent florist, this delivery schedule allows us to buy thoughtfully, reduce waste and ensure every arrangement receives the care and attention it deserves.
Where do you deliver?
We currently offer delivery within London only.
Delivery charges are calculated at checkout.
For delivery outside of London please email us and we will try our best to accomodate.
Can I collect my order?
Yes. Collection is available from our studio by arrangement. You'll receive collection details once your order is ready.
Can I include a gift message?
Absolutely. Every bouquet includes a complimentary gift card. Simply add your message at checkout and we'll handwrite it for you.
What happens if the recipient isn't home?
If no one is available to receive the flowers, we will leave them in a safe place where possible or contact the recipient using the details provided.
Please ensure all delivery information is correct when placing your order.
Are your flowers exactly like the photographs?
No two arrangements are ever identical. Images are intended to reflect our style and colour palettes, but flowers and varieties will vary depending on seasonality and availability.
This means every arrangement is unique and created especially for you.
Do you offer refunds?
Due to the perishable nature of fresh flowers, we are unable to offer refunds once orders have been prepared or delivered.
If there is an issue with your order, please contact us within 24 hours and we'll always do our best to help.
Weddings & Events
Whether you're planning an intimate elopement, a registry office ceremony or a larger celebration, we'd love to be part of your special day.
Our online wedding collections have been designed to make ordering simple and stress-free. After placing your order, you'll receive a short questionnaire where you can share your date, inspiration images and colour preferences. We'll then create your flowers in our signature style using the freshest seasonal blooms available.
For larger weddings, private events or fully bespoke floral installations, please get in touch via email with as much information as possible, including your date, venue and a brief overview of your requirements.
As every event is unique, bespoke wedding and event enquiries are subject to availability and may require a consultation.
Please note that due to the seasonal nature of flowers, exact varieties cannot be guaranteed. Inspiration images are used to capture the overall look and feel of your vision, while allowing our florists to work with the most beautiful blooms available at the time.
We recommend getting in touch as early as possible to secure your date.
